MSPs

AI Receptionist for MSPs

Voca answers your helpdesk line, captures ticket-ready detail, triages by urgency, and routes real emergencies to the on-call engineer, at 2pm or 2am.

Book a Demo

Or call +1 (619) 777-5440 and hear Voca answer.

Voca is an AI receptionist for managed service providers, built by Introva AI. It answers helpdesk and main lines 24/7, captures issue details in ticket-ready form, triages urgency by your rules, and routes outages to on-call staff immediately. Introva's team connects it to the ticketing and scheduling tools your MSP already runs. Learn more about Voca.

The Phone Reality

Every helpdesk call interrupts an engineer mid-fix

MSP phones carry a brutal trade: answer and lose focus, or focus and lose the SLA.

Intake pulls engineers off tickets

When calls land on techs, context switching eats the day and the queue grows anyway.

Outage call storms

When a client site goes down, every user there calls at once, and the line jams exactly when you need signal instead of noise.

After-hours emergencies

Servers fail at night. Clients expect a competent answer at 2am without you staffing a night desk.

Thin tickets from rushed intake

A ticket that just says printer broken costs a callback before work can start. Detail captured at intake is time saved twice.

SLA clocks start at hello

Response-time commitments begin when the client reaches out. An unanswered call is an SLA already slipping.

What Voca Does

What Voca does on your helpdesk line

Voca works intake like a trained dispatcher: structured detail in, correct escalation out.

Captures ticket-ready intake

User, company, system, symptoms, urgency, and what was already tried, structured for your ticketing workflow.

Triages by your rules

Voca classifies severity by your definitions, so a password reset and a site outage take different paths automatically.

Escalates outages instantly

True emergencies route to the on-call engineer immediately, with the details already gathered.

Absorbs the outage storm

Unlimited concurrent calls mean fifty users reporting the same outage all get answered and logged while your engineers work the actual problem.

Staffs the night shift

Voca answers after hours with the same intake quality, so mornings start with tickets instead of voicemails.

How It Works

Live in days, not months

  1. Keep your number

    Voca answers on the business line you already advertise, either every call or only the ones your team cannot take.

  2. Teach it your business

    Introva's team configures Voca with your services, qualifying questions, and calendar. Setup is handled for you.

  3. Get your day back

    Voca answers, books, and summarizes every call. You review qualified leads instead of chasing voicemail.

Why Voca

Why MSPs fit Voca

Protects SLAs at hello

Answering in under a second, every time, is the strongest first-response story you can put in a QBR.

Dispatcher coverage without a seat

Voca does intake and triage without adding headcount to the desk.

Set up by Introva

Introva's engineers configure your intake fields, severity rules, and escalation paths, and tune them as your client base changes.

Introva's team connects Voca to the ticketing and scheduling tools your MSP already runs. If your stack is unusual, the team builds the integration.

Introva runs its own phones on Voca

This is not a canned demo line. Introva serves paying clients in this space and answers its own inbound calls with Voca. Call the number and you are talking to it.

+1 (619) 777-5440
SOC 2 Compliant

Frequently Asked Questions

Tickets, not voicemails, at any hour

Book a 15 minute demo, or call Introva's line now and hear the intake quality yourself.

Book a DemoCall +1 (619) 777-5440
Book a Demo

Book your Voca demo for managed service providers

Pick a time that works. It is a focused 15 minute call, no commitment and no sales pressure.

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