AI Receptionist for MSPs
Voca answers your helpdesk line, captures ticket-ready detail, triages by urgency, and routes real emergencies to the on-call engineer, at 2pm or 2am.
Or call (619) 777-5440 right now. Voca picks up.
Voca is an AI receptionist for managed service providers, built by Introva AI. It answers helpdesk and main lines 24/7, captures issue details in ticket-ready form, triages urgency by your rules, and routes outages to on-call staff immediately. Introva's team connects it to the ticketing and scheduling tools your MSP already runs. Each Voca is custom built for the MSP it answers for, and it screens out spam and vendor cold calls, so a ringing line means a client, not a solicitor. Learn more about Voca.
Every helpdesk call interrupts an engineer mid-fix
MSP phones carry a brutal trade: answer and lose focus, or focus and lose the SLA.
Intake pulls engineers off tickets
When calls land on techs, context switching eats the day and the queue grows anyway. Everyone ends the week exhausted and somehow further behind, and that grind is how good engineers burn out.
Outage call storms
When a client site goes down, every user there calls at once, and the line jams exactly when you need signal instead of noise. Your best engineer ends up answering the fiftieth "is it down?" instead of fixing why it is.
After-hours emergencies
Servers fail at night. Clients expect a competent answer at 2am without you staffing a night desk, and the quiet dread of the emergency call that nobody caught never fully goes away.
Thin tickets from rushed intake
A ticket that just says printer broken costs a callback before work can start. Detail captured at intake is time saved twice: once on the callback you never make, once on the fix that starts right.
SLA clocks start at hello
Response-time commitments begin when the client reaches out. An unanswered call is an SLA already slipping, and a renewal conversation quietly getting harder months before it happens.
Missed calls have a number. See yours.
Every call that hits voicemail is booked work walking to a competitor, and every call your team answers mid-task costs focus on top. Run your own call volume through the ROI calculator and see what your phone line is really costing you each month.
What Voca does on your helpdesk line
Captures ticket-ready intake
User, company, system, symptoms, urgency, and what was already tried, structured for your ticketing workflow.
Triages by your rules
Voca classifies severity by your definitions, so a password reset and a site outage take different paths automatically.
Escalates outages instantly
True emergencies route to the on-call engineer immediately, with the details already gathered.
Absorbs the outage storm
Unlimited concurrent calls mean fifty users reporting the same outage all get answered and logged while your engineers work the actual problem.
Staffs the night shift
Voca answers after hours with the same intake quality, so mornings start with tickets instead of voicemails.
Live in days, not months
CUSTOM BUILT FOR YOUR BUSINESS BY INTROVA'S TEAM- 01
Keep your number
Voca answers the helpdesk line your clients already call, either every call or only the overflow your dispatch cannot take.
- 02
Teach it your runbook
Introva's engineers configure Voca with your intake fields, severity matrix, escalation paths, and on-call schedule. Setup is handled for you.
- 03
Work the queue, not the phones
Voca answers, triages, and escalates every call. Your engineers start the morning with structured tickets instead of a voicemail backlog.
Why MSPs fit Voca
Protects SLAs at hello
Answering in under a second, every time, is the strongest first-response story you can put in a QBR.
Dispatcher coverage without a seat
Voca does intake and triage without adding headcount to the desk.
Set up by Introva
Introva's engineers configure your intake fields, severity rules, and escalation paths, and tune them as your client base changes.
Introva's team connects Voca to the ticketing and scheduling tools your MSP already runs. If your stack is unusual, the team builds the integration.
Introva runs its own phones on Voca
Introva serves paying clients in this space and answers its own inbound calls with Voca. Call the number and you are talking to it.
(619) 777-5440Asked by owners like you
Straight answers. If yours is not here, call the line and ask Voca yourself.
Tickets, not voicemails, at any hour
Book a 15 minute demo, or call Introva's line now and hear the intake quality yourself.
15 MINUTES · NO COMMITMENT · NO SALES PRESSURE
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