Question 1

Is this allowed by Google?

Accepted Answer

Yes. We ask every single customer the same way, and that is what Google asks businesses to do. What Google prohibits is review gating, which means only asking the customers you expect to say something nice, or sending the unhappy ones somewhere else. We never do that, and we will not do it if you ask us to. Google enforces this by removing reviews, and in serious cases it can wipe out a profile's entire review history, so it is not worth it for anyone. The only people we leave off the list are people you should not be contacting at all: an active dispute, a job that is not finished, a wrong phone number.

Question 2

Do I have to learn new software?

Accepted Answer

No. There is no new app, no new login, and nothing new for you or your crew to open. We work inside the software you already pay for, the one where you already mark a job complete or an invoice paid. If you can keep doing exactly what you do today, the review requests take care of themselves.

Question 3

What do you need from me to start?

Accepted Answer

Three things. Access to the software where your customer list lives, so we can pull the last two years. Your Google Business Profile, so the review link points to the right place. And about fifteen minutes of your time to tell us which customers to leave off, such as anyone with an unresolved job or an open dispute. We handle the rest, including cleaning up the list and writing the messages.

Question 4

Do you text my customers or email them?

Accepted Answer

Both, depending on what you have for each customer. A text tends to get read faster, so that is usually first, and email covers the customers you only have an address for. The messages are short, polite, and written for your trade, so they sound like they came from your business and not from a machine. If someone does not respond, they get one gentle follow up about four days later and then we leave them alone.

Question 5

How fast will I see reviews?

Accepted Answer

The first requests go out within a few days of setup, and reviews usually start showing up that same week. We deliberately keep the pace to about 25 to 30 requests a day rather than sending your whole list at once. A sudden pile of reviews on a profile that had almost none looks suspicious to Google, and a steady climb does not. Working through two years of customers at that pace typically takes a few weeks to a few months, depending on how many customers you have.

Question 6

How many reviews will I get?

Accepted Answer

We will not put a number on it, because nobody honestly can. It depends on how many past customers you have, how good your contact information is, and how your customers feel about the work you did. What we can tell you is that the ask is the part almost every business is missing. BrightLocal's 2025 survey found 96% of consumers are open to writing a business a review. The calculator on this page lets you put in your own numbers and see what that would look like for you.

Question 7

What if someone leaves a bad review?

Accepted Answer

It happens, and it is survivable. A profile with a long run of honest reviews and the occasional three star reads as real, while a profile with nothing but perfect scores makes people suspicious. You are told about every new review, so you can respond in your own words, and a calm reply to a complaint is often the most persuasive thing on a profile. What we will never do is quietly skip a customer because we think they might say something negative.

Question 8

Can you do this if I already use Podium or Birdeye?

Accepted Answer

Yes. Those are tools you log into and operate yourself, and this is a service where we do the work for you, so they are not really the same thing. Some businesses keep their existing tool for other jobs and let us run the reviews. Others drop it once this is running. Either way, tell us what you have on the call and we will make sure your customers are not getting asked twice.

Question 9

What happens to the reviews if I cancel?

Accepted Answer

They are yours. They live on your Google Business Profile, not on ours, and they stay exactly where they are whether you keep working with us or not. There is no contract to get out of and nothing gets taken back. The only thing that stops is the sending of new requests.

Question 10

How does this fit with Voca?

Accepted Answer

More reviews means more people calling you, which is the whole point, but a call that rings out is worth nothing. Voca is our voice AI, and it answers every one of those calls day or night, qualifies the caller, and books the appointment. Review Engine fills the top of the phone line and Voca makes sure nobody falls off the end of it. They are sold separately and each one works on its own, so you do not need both to start.

You're losing new customers to competitors with more Google reviews, not better work. We fix that.

More reviews is how you get found

Google counts reviews when it ranks you

Almost everyone is willing. Almost nobody is asked

Reviews are about a fifth of the local picture

Why he gets the call and you don't

Being better is not the same as looking better.

Hundreds of finished jobs, four of them visible.

By the time you remember, the moment has passed.

Nobody on the crew wants to be the one to ask.

Review ROI Calculator

Take your numbers with you

You do nothing. Here is what happens

Wake up your past customers

Then it runs by itself

You get one email a month

What you get for $297

Your customer list, cleaned up

25 to 30 asks a day

An ask after every job, forever

Messages written for your trade

A polite nudge four days later

A real person who owns it

One price, everything included

More calls only pay if somebody answers

If you do not have Voca yet

If you already have Voca

Frequently Asked Questions

Book a 9 minute call

The reviews are already yours. Go get them