AI Receptionist for Orthopedic and Surgical Practices
Voca answers your practice line in a natural voice, books and reschedules appointments, collects insurance details, and routes urgent calls to your clinical team fast.
Or call (619) 777-5440 right now. Voca picks up.
Voca is an AI receptionist for orthopedic and surgical practices, built by Introva AI. It answers your line 24/7, schedules and reschedules appointments, collects insurance details for pre-screening, and routes urgent calls to your staff. It is HIPAA and SOC 2 compliant, and Introva's team connects it to the scheduling system your practice already uses. Each Voca is custom built for the practice it answers for, and it screens out spam and sales calls, so a ringing line means a patient or a referral, not a solicitor. Learn more about Voca.
The front desk phone decides your schedule density
Orthopedic practices live on scheduled volume, and the phone is where that schedule fills, moves, and leaks. The desk feels it from both sides: a patient at the counter and a patient on hold, both hurting, both deserving full attention.
Appointment intake volume
New-patient calls, referrals, and follow-up bookings stack up at the front desk while patients stand in front of it. Someone always waits, and whoever it is leaves feeling like the less important patient.
Insurance pre-screening
Every intake includes carrier, plan, and authorization questions, and the details collected on that first call decide whether the visit gets paid. Details rushed between other calls become the denials your billing team fights for months.
Reschedules and no-shows
Post-op patients and injured workers reschedule constantly. Calls that hit voicemail become gaps in the clinic and surgery schedule. An empty slot hurts twice: the revenue is gone, and the patient who needed it waited longer.
Urgent versus routine on one line
A post-op complication and a paperwork question arrive on the same number, and only one of them can wait on hold. A stretched desk sorting that under pressure is how the wrong call ends up waiting.
Lunch, closing, and Monday mornings
The heaviest calling windows are exactly when the desk is thinnest: lunch coverage, end of day, and the Monday-morning backlog. Weekend injuries call at 8:01, and whoever gets through books; whoever does not calls the next practice.
Missed calls have a number. See yours.
Every call that hits voicemail is booked work walking to a competitor, and every call your team answers mid-task costs focus on top. Run your own call volume through the ROI calculator and see what your phone line is really costing you each month.
What Voca does on your practice line
Books and moves appointments
Voca schedules new patients and follow-ups and handles reschedules directly on your calendar, then sends your desk the summary.
Collects intake and insurance details
Carrier, plan, referral source, and reason for visit captured in a structured record before the patient arrives.
Routes urgent calls immediately
Voca recognizes urgent situations by your rules and routes them to your clinical team right away. It never gives medical advice.
Absorbs the Monday spike
Unlimited concurrent calls mean the morning backlog and the lunch-hour rush get answered instead of queued.
Covers after hours
Evenings and weekends, Voca answers, books, and flags anything urgent according to your protocol.
Live in days, not months
CUSTOM BUILT FOR YOUR BUSINESS BY INTROVA'S TEAM- 01
Keep your number
Voca answers on the patient line you already publish, either every call or only the overflow your desk cannot take.
- 02
Teach it your practice
Introva's team configures Voca with your providers, visit types, scheduling rules, and reminders. Setup is handled for you.
- 03
See patients
Voca answers, books, and reminds. Your staff works the lobby instead of the hold queue.
Why orthopedic practices fit Voca
HIPAA and SOC 2 compliant
Voca is built for regulated care environments and handles patient information under those controls.
Front-desk relief without new staff
Voca takes the phone load so your desk can work with the patients physically in the room.
Configured by Introva
Introva's engineers set up your scheduling rules, escalation protocol, and intake questions, and adjust them as the practice evolves.
Introva's team connects Voca to the scheduling systems your practice already uses and configures your intake and escalation rules. If your setup is unusual, the team builds the connection.
ALSO SEE the orthopedic and surgical practices solution overview
Introva runs its own phones on Voca
Introva serves paying clients in this space and answers its own inbound calls with Voca. Call the number and you are talking to it.
(619) 777-5440Asked by owners like you
Straight answers. If yours is not here, call the line and ask Voca yourself.
Fill the schedule, not the voicemail box
Book a 15 minute demo and hear how Voca answers for your practice, or call Introva's line now and talk to it.
15 MINUTES · NO COMMITMENT · NO SALES PRESSURE
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