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Privacy Policy
INTROVA AI PRIVACY NOTICE & DATA PROTECTION POLICY
Introva AI (“Introva,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal and business information you share with us. This Privacy Policy explains how we collect, use, store, process, and protect information when you access or use our website, AI products, voice assistants (including VoCa), applications, and related services (collectively, the “Services”).
By accessing or using Introva AI, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of our Services immediately.
Information We Collect
We may collect the following types of information:
Personal Information
- Name, email address, phone number
- Business name and contact details
- Account registration information
Voice & Interaction Data
- Call recordings and transcriptions
- Voice inputs and AI-generated responses
- Call metadata (time, duration, intent, outcomes)
Technical & Usage Data
- IP address, device type, browser type
- Pages visited, features used, session activity
How We Use Your Information
- Provide, operate, and improve Introva AI services
- Train and optimize AI models for better accuracy
- Automate inbound and outbound voice workflows
- Generate call summaries, analytics, and insights
- Ensure platform security and prevent misuse
- Communicate service updates and support requests
Voice Data & AI Processing
Introva AI processes voice data strictly to deliver AI-powered conversations, automation, and analytics. Voice data is:
- Used only for service functionality
- Secured with industry-standard encryption
- Never sold to third parties
Data Sharing & Disclosure
We do not sell personal or voice data.
We may share data only:
- With trusted service providers under strict agreements
- To comply with legal obligations or law enforcement
- To protect Introva AI’s rights, users, and systems
Data Security
We implement strong technical and organizational safeguards, including:
- Encrypted data storage
- Secure cloud infrastructure
- Limited access controls
Children’s Privacy (COPPA)
Introva AI is not intended for children under 13 years of age.
We do not knowingly collect data from children. If such data is identified, it will be deleted immediately.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access or correct your personal data
- Request deletion of your data
- Opt out of certain data processing
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the Services constitutes acceptance of the updated policy.