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Privacy Policy
INTROVA AI PRIVACY NOTICE & DATA PROTECTION POLICY
Introva AI (“Introva,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal and business information you share with us. This Privacy Policy explains how we collect, use, store, process, and protect information when you access or use our website, AI products, voice assistants (including VoCa), applications, and related services (collectively, the “Services”).
By accessing or using Introva AI, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of our Services immediately.
Information We Collect
We may collect the following types of information:
Personal Information
- Name, email address, phone number
- Business name and contact details
- Account registration information
Voice & Interaction Data
- Call recordings and transcriptions
- Voice inputs and AI-generated responses
- Call metadata (time, duration, intent, outcomes)
Technical & Usage Data
- IP address, device type, browser type
- Pages visited, features used, session activity
How We Use Your Information
- Provide, operate, and improve Introva AI services
- Train and optimize AI models for better accuracy
- Automate inbound and outbound voice workflows
- Generate call summaries, analytics, and insights
- Ensure platform security and prevent misuse
- Communicate service updates and support requests
Voice Data & AI Processing
Introva AI processes voice data strictly to deliver AI-powered conversations, automation, and analytics. Voice data is:
- Used only for service functionality
- Secured with industry-standard encryption
- Never sold to third parties
Data Sharing & Disclosure
We do not sell personal or voice data.
We may share data only:
- With trusted service providers under strict agreements
- To comply with legal obligations or law enforcement
- To protect Introva AI’s rights, users, and systems
Data Security
We implement strong technical and organizational safeguards, including:
- Encrypted data storage
- Secure cloud infrastructure
- Limited access controls
Children’s Privacy (COPPA)
Introva AI is not intended for children under 13 years of age.
We do not knowingly collect data from children. If such data is identified, it will be deleted immediately.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access or correct your personal data
- Request deletion of your data
- Opt out of certain data processing
Data Sharing
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
H2Om.AI LLC (d/b/a Introva.ai) Messaging Terms and Conditions
- The messaging program consists of general conversational messaging to answer questions and provide support to customers.
- You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at val@introva.ai.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the Services constitutes acceptance of the updated policy.